Support
Most questions are answered below. If yours is not, send us a message with the form at the bottom of this page — a real person reads every one.
Typical reply time: within 2 business days.
Other ways to reach us
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Support support@briff.net
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Privacy privacy@briff.net
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Response time Within 2 business days
Support
Frequently asked questions
Tap a question to open it.
Is Briff Finance really free?
Yes. The app is free to download from the App Store and every feature is included — no subscription, no trial period and no in-app purchase needed to track your money.
Do I need an account or an internet connection?
No to both. There is no sign-up, no login and no password. The app works completely offline, on a plane or in airplane mode, because nothing depends on a server.
Where is my data stored, and can you see it?
Your data is stored in a local database inside the app on your device. It is never uploaded, so we cannot see it, and we cannot recover it if it is lost. That is the trade-off of a genuinely private app, and we think it is the right one.
Does Briff Finance sync between my devices?
There is no cloud sync. Your records stay on the device where you entered them, which is precisely what keeps them private. If you need the same data on two devices, treat one as the source of truth and keep your own backups.
How do I back up my data?
Because the data lives in the app's own local store on your device, a backup of that device — for example a Time Machine backup on a Mac — includes your Briff Finance records. Keep those backups encrypted, since they contain your financial history.
How do I delete everything and start over?
Open Settings inside the app and choose the option to delete all data. That returns the app to a fresh-install state. Deleting the app itself also removes its local database from your device.
How do budgets work?
You set an amount for a category in a given month. The app totals everything you log to that category — including its sub-categories — and shows a progress bar, so you can see how much of the budget is used and whether you are heading over it.
Can I track several accounts and move money between them?
Yes. You can keep as many accounts as you like, each with its own balance, and record transfers between your own accounts. A transfer is stored as two linked entries, so both accounts stay correct.
A balance or total looks wrong. What should I check?
Start with the account's opening balance, then look at the month you are viewing — the ledger is grouped by month, so a filter can hide entries. If the number still looks wrong, send us the details using the form below, including the app version.
Which devices are supported?
Briff Finance is built for Apple devices and runs on macOS 15 or later. The App Store product page lists the current requirements for your region.
How do I report a bug or request a feature?
Use the form on this page. For a bug, tell us what you did, what you expected and what happened instead, and include your app version. For a feature request, describe the problem you want solved — that helps more than a proposed solution.
Is there a way to contact you about privacy specifically?
Yes. Write to privacy@briff.net for anything about data handling, or read the privacy policy, which explains in detail what the app does and does not collect.
Before you write
- Include your app version (Settings → About).
- Say which device and OS version you are using.
- Describe the steps that led to the problem.
- Screenshots are welcome, but never send real account numbers.
Contact
Contact support
Fill in the form and we will get back to you by email.
Your money is nobody else's business
Briff Finance does not collect any personal information. There is no account, no cloud sync, no analytics and no advertising. Nothing ever leaves your device.